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Orders made before 11am will include that same day within the delivery estimation. These estimations are based on working days. Weekends, public & bank holidays are not included in the estimation. We create & dispatch orders in 1-3 business days. Our UK estimations include this creation time within the estimate shown.
We are very honest with our delivery estimations, we give the maximum time we expect your parcel to arrive in. Parcels often arrive much faster, but we have no control over this. If you need faster delivery then please contact us before you buy, and we will be happy to discuss options.
We use the leading UK courier company, this service is fully tracked, and there is an express upgrade option. (For non-mainland and Scottish Highland addresses we will send your order via Royal 1st Class signed for service which requires a signature but has no tracking).
Orders containing only greetings cards will be sent via Royal Mail 2nd Class.
EUROPEAN & INTERNATIONAL SERVICES
We use two services depending upon the size and weight of your parcel. Royal Mail Standard service is not tracked and has a 2kg limit, we use this for our smaller items. If your order goes over 2kg, we may split your order into multiple parcels, which we cannot guarantee to arrive all at the same time.
For larger items and certain countries we use a fully tracked service either via Royal Mail’s Tracked & Signed service or via a courier.
LOSS & DAMAGE
We will replace orders lost/damaged during shipment. Please report damage to us within 7 days of receiving your order, along with photos. We shall then replace/refund your order. Daisy & Bump Ltd will not take responsibility for parcels lost due to inaccurate/incomplete address information provided by the customer.
CUSTOMS DUTIES & FEES
All customs fees, duties & charges levied at the point of entry are payable by the customer/recipient, please check this before you buy: www.dutycalculator.com
We take great care to package all orders so that they arrive safely. Unframed small, medium & large prints arrive flat in a sturdy card wrap. Unframed XL and Super prints arrive rolled in a sturdy card tube.
We may request a telephone number for certain countries. This is for courier and customs purposes only, to ensure the safe successful delivery of your parcel. Our courier cannot deliver to PO Box, Prisons or Military bases.