FAQs

If your answer is not here, or if you have a query about your order please don't hesitate to message us, We aim to answer all inquiries in one working day or sooner. Thank you.

Delivery Info

Return Policy, T&Cs

Contact: hello@daisyandbump.co.uk

Q. What is the image size without the mount?

The overall mount & print paper size are the same, the matting lays on top of the print to add presentation and protection, but is not attached and can easily be removed. To check the inner matting/image area dimensions for a particular picture refer to the product description.

Q. How do I decide which size is right for me?

Refer to the dimensions below, and use a ruler/tape measure to measure your space. We suggest to allow for a 10cm gap between each picture you are hanging. This will help you to get an idea of the picture size within your specific space.

Q. Can you print a custom size print for me?

Unfortunately we do not offer a custom size service at this time. If you already have a frame, send us a message with your frame details and we may be able to suggest the closest fit that we have available. We leave plenty of white space around our images for trimming. If you would like to visit your local framers to have custom mounts made to fit our pictures into your frame, we would be happy to offer advice on this. To check image/inner matting sizes, see the product descriptions.

Q. What size frame do I need?

We offer a framing service for our small, medium and large prints. This can be selected from the product's drop down menu. If you are buying your own frame we advise finding your frame before you buy your print. Our small, medium & large prints come with a matting. You can pop both matting & print into the following size frames to achieve the same look we display.

Long Prints: Our long prints come framed only, because of the unusual size it needs custom framing which can be costly. But if you would like to order an unframed long print, then please do email us.

Q. Can you offer a different colour frame or mount?
Unfortunately we only offer the white frames shown.
Q: Does Jessie paint custom artworks?

Jessie isn't offering custom Art, but she welcomes all suggestions for future artworks! So please do send us a message. Follow us on Facebook or Twitter to hear about Jessie's new Art.

Q: Can you make adjustments to an existing Artwork?

We are not offering custom adjustments, but please do send us a message as it may be something we already offer or have offered in the past. We welcome all suggestions, many options have been added as a result of customer requests.

Q. What are your Personalisation Service options?

We offer a free personalisation service on many of our prints. We can add a name, date, weight, time, message or even a quote (whatever you would like) to your print. You can see an example of this in the product's photos. We will write exactly as you write, including capital letters, punctuation and accents.

Can you gift wrap my order?

Yes, and it's free! You can enter a personal gift message on the product page. We will wrap your order in crisp white tissue paper and twine, with a handmade silver embossed gift tag. We will write your message on the tag and leave out all pricing.

How long will my print last?

Our prints are made to be treasured. Printed on high quality Archival Fine Art paper with pigment inks, they should last 60+years if cared for. Keep out of direct sunlight, away from damp and use acid-free mounts & boards in your frame to preserve it for longer.

Do you have a phone number?

We are a small team and we get lots of personalised & detailed queries, so we have email contact only. This way we keep super organized and deal with all queries efficiently.

Can you offer me discount?

If you order over £15 on this website, we include a 10% discount coupon with your order for you to use on future visits. Sign up for our newsletter and follow us on Facebook/Twitter to hear about our other current offers.