Terms & Conditions

Payment

Orders cannot be printed or shipped if payment has not cleared. All prices are quoted in pounds sterling. Prices include VAT where applicable, a vat receipt can be provided upon request. If an incorrect price is shown due to technical/human error, we are not required to honour that price.

Confidentiality

All credit/debit card details are entered on a secured page and handled by Sage Pay or Paypal, to ensure the safety of our customers data. We are fully PCI compliant approved by Trustwave. We do NOT supply or share our mailing list with third parties, and you can opt out at any time.

Delivery

Please read our delivery terms & conditions, prices and estimations here.

Copyright & Legal

All art, imagery and text contained in this website are protected by copyright and are the property of Daisy & Bump Ltd. Purchase of our products does not transfer reproduction rights. All transactions undertaken through this website are governed by English & EU law. Daisy & Bump is the trading name for Daisy & Bump Ltd, registered in England & Wales, company number 9720422 The Palace Hub, Redcar, Cleveland, TS10 3AE. Vat Registered GB199756528.

Care

Do not clean acrylic with cleaners or an abrasive cloth. Please use a damp soft cloth (water only) or you will damage the Acrylic. We cannot accept returns on frames that have signs of being cleaned incorrectly. Hang all prints and frames safely, securely, away from damp and out of reach of children. Do not hang in direct sunlight or above radiators. Remove all jewellery when handling frames to avoid scratching the white wood/glass/acrylic.

GIFT VOUCHERS

You may exchange Daisy & Bump Gift Vouchers, to the value indicated on the Gift voucher, wholly or partly for Daisy & Bump items listed from time to time on our website (www.daisyandbump.co.uk). Daisy & Bump Gift Vouchers and unused portions of Daisy & Bump Gift Vouchers, expire two years from the date of issue. Daisy & Bump Gift Vouchers cannot be exchanged for cash or for goods already supplied or ordered. Any unused balance will remain within your unique Daisy & Bump gift voucher code and can be spend on a future order. If your order exceeds the value of the Gift Voucher, the balance must be paid by debit or credit card or Paypal. If you return an item supplied in exchange for a Gift Voucher, we will reissue a new Gift Voucher with the value of the item. No cash refunds will be given. You cannot use a Gift Voucher to purchase Daisy & Bump Gift Vouchers. We regret that we cannot re-issue lost, stolen, mislaid or damaged Gift Vouchers. Our normal terms & conditions of purchase (as varied by these terms and conditions) apply to items supplied in exchange for a Gift Voucher. E-Gift Vouchers will be sent to the email address of the person who is receiving the voucher – please make sure they’ll be happy to hear from us.

RETURN POLICY

Change of mind:

If you have changed your mind please inform us of your decision to return within 28 days of receiving your order. As soon as we receive the item back in its original condition we shall issue you a refund. All return shipping costs are payable by the customer and we require that you obtain a proof of posting when you send your order back. After 28 days we will accept for exchange only - return shipping and re-shipping cost are payable by the customer. Please discuss before sending, item must be in original condition and returned in it's original packaging. This excludes Personalised & custom orders.

Personalised & Custom orders:

Personalised details should be stated at the time of placing your order. Personalised orders are non-returnable and cannot be exchanged. If you made an error when entering your order please email us. We understand errors can happen to us all, so we kindly offer a discount to re-print your order in this situation. Get in touch to discuss this with us.

Damaged / Faulty / Incorrect:

If your order is damaged/ incorrect/ faulty (custom & personalised included) then we ask that you report damage within 7 days of receiving your order and kindly provide us with photos of the product. If your order was damaged during transit please also include photos of the damage to the packaging. We will then replace/refund your order. If we ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you). Do not return an item without agreement from us.