Sherlock Mouse

TERMS & CONDITIONS

Privacy Policy

This Privacy Policy will list how your personal information is collected, used, and shared when you visit or place an order from www.daisyandbump.co.uk

PERSONAL INFORMATION WE COLLECT
When you visit the www.daisyandbump.co.uk, we collect certain information about your device, such as OS system, web browser, IP address, time zone. As you browse our website, the magic mice collect information about the individual web pages or products that you view on our website or search terms referred you to the Site, and information about the journey to take as you look through the website. We refer to this automatically-collected information as “Device Information”.

Our website will collect Device Information using the following technologies:
– “Cookies” (sadly not the yummy kind) are files that are placed on your device or computer and often include an anonymous unique identifier. For more info on cookies, and how to disable them please visit http://www.allaboutcookies.org.
– “Log files” track the actions that occur on the website, and collect data such as IP addresses, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally when you place an order or attempt to make a purchase through our website, we collect certain information from you, which includes your name, billing address, shipping address, email address, and phone number. Payment information (including credit card numbers and Paypal details) is handled by our secure 3rd Party payment processors Paypal and SagePay. We refer to this information as “Order Details”.

We are fully PCI compliant approved by Trustwave

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Details.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order details that we collect to fulfill orders placed through our website (This includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use Order details to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us for example (signing up with our newsletter), provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with our website)

-We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

-We use Mailchimp to send you promotional emails and sales information. You can read more about how Mailchimp uses your Personal Information here: https://mailchimp.com/legal/privacy/

DO NOT TRACK
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill any orders you may have placed with us through our website.

DATA RETENTION
When you place an order through our website, we will maintain your Order details (Name, Address and Purchase total) for our records as required by HMRC. We do not store/have access to any of your financial information as all transactions are handled by our 3rd party secure payment processors Paypal and SagePay

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, legal or regulatory reasons.

CONTACT US
For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@daisyandbump.co.uk

Who we are
We are a small team at Daisy & Bump, not only are we committed to delivering the best children’s products & prints, but we also are committed to maintaining the trust and confidence of all our visitors to our website. We do not pass on any email lists for selling, renting with other companies and businesses for marketing purposes. As you read further on through our Privacy Policy we will provide information on how we use any data and the limited conditions under which we disclosure it to others and how we keep it secure.

Types of data we collect
Our little website use cookies to collect information.  This includes information about browsing and purchasing behaviour.  This includes information about pages viewed, products purchased and the journey around our website. Detailed information is set out in our Cookie Policy.

Cookie Policy

What are Cookies?

We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.

We use Cookies for the following purposes:

To improve the performance of our websites by understanding which parts work well, and which don’t.
To measure how effective our online advertising and marketing communications are.
To enable us to collect information about how you and other people use our websites.
To improve your experience on our websites, for example we use Cookies to remember the products youve put in your basket and to personalise your experience.

We use the following Cookies:

Strictly necessary Cookies
These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

Performance Cookies or analytical Cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.

Functionality Cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.

Blocking or restricting Cookies
You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please visit www.allaboutookies.org to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.

Contact us

If you have a question about this policy please contact us by one of the following means:

By email: hello@daisyandbump.co.uk
By post: Data Protection Officer at Daisy & Bump Ltd, The Palace Hub, Redcar, TS10 3AE

Payment

Orders cannot be printed or shipped if payment has not cleared. All prices are quoted in pounds sterling. Prices include VAT where applicable, a vat receipt can be provided upon request. If an incorrect price is shown due to technical/human error, we are not required to honour that price

Delivery

Please read our delivery terms & conditions, prices and estimations here.

Copyright & Legal

All art, imagery and text contained in this website are protected by copyright and are the property of Daisy & Bump Ltd. Purchase of our products does not transfer reproduction rights. All transactions undertaken through this website are governed by English & EU law. Daisy & Bump is the trading name for Daisy & Bump Ltd, registered in England & Wales, company number 9720422 The Palace Hub, Redcar, Cleveland, TS10 3AE. Vat Registered GB199756528.

Care

Do not clean acrylic with cleaners or an abrasive cloth. Please use a damp soft cloth (water only) or you will damage the Acrylic. We cannot accept returns on frames that have signs of being cleaned incorrectly. Hang all prints and frames safely, securely, away from damp and out of reach of children. Do not hang in direct sunlight or above radiators. Remove all jewellery when handling frames to avoid scratching the white wood/glass/acrylic.

Gift Vouchers

You may exchange Daisy & Bump Gift Vouchers, to the value indicated on the Gift voucher, wholly or partly for Daisy & Bump items listed from time to time on our website (www.daisyandbump.co.uk). Daisy & Bump Gift Vouchers and unused portions of Daisy & Bump Gift Vouchers, expire two years from the date of issue. Daisy & Bump Gift Vouchers cannot be exchanged for cash or for goods already supplied or ordered.

Any unused balance will remain within your unique Daisy & Bump gift voucher code and can be spend on a future order. If your order exceeds the value of the Gift Voucher, the balance must be paid by debit or credit card or Paypal.

If you return an item supplied in exchange for a Gift Voucher, we will reissue a new Gift Voucher with the value of the item. No cash refunds will be given.

You cannot use a Gift Voucher to purchase Daisy & Bump Gift Vouchers. We regret that we cannot re-issue lost, stolen, mislaid or damaged Gift Vouchers. Our normal terms & conditions of purchase (as varied by these terms and conditions) apply to items supplied in exchange for a Gift Voucher.

E-Gift Vouchers will be sent to the email address of the person who is receiving the voucher – please make sure they’ll be happy to hear from us.

Returns Policy

Change of mind:

If you have changed your mind please inform us of your decision to return within 28 days of receiving your order. As soon as we receive the item back in its original condition we shall issue you a refund. All return shipping costs are payable by the customer and we require that you obtain a proof of posting when you send your order back. After 28 days we will accept for exchange only – return shipping and re-shipping cost are payable by the customer. Please discuss before sending, item must be in original condition and returned in it’s original packaging. This excludes Personalised & custom orders.

Personalised & Custom orders:

Personalised details should be stated at the time of placing your order. Personalised orders are non-returnable and cannot be exchanged. If you made an error when entering your order please email us. We understand errors can happen to us all, so we kindly offer a discount to re-print your order in this situation. Get in touch to discuss this with us.

Damaged / Faulty / Incorrect:

If your order is damaged/ incorrect/ faulty (custom & personalised included) then we ask that you report damage within 7 days of receiving your order and kindly provide us with photos of the product. If your order was damaged during transit please also include photos of the damage to the packaging. We will then replace/refund your order. If we ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you). Do not return an item without agreement from us.

Your Details

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How can we help?

We aim to answer all inquiries in one working day or sooner. Thank you